Terms of Service

These Terms of Service ("Terms") govern your use of the GreenDotPlay website and any Green Dot account or plan you use or subscribe to. By creating a Green Dot account, by clicking a magic link that opens a session on your account, or by using any part of greendotplay.org, you accept these Terms in full. If you do not accept, do not create a Green Dot account and do not sign in.

1. Who we are

These Terms are entered into between you (the account holder) and GreenDotPlay d.o.o., a limited-liability company registered in Montenegro under PIB 02936418 and CRPS 4-0089542/3, with its registered office at ul. Slobode 27, 81000 Podgorica, Crna Gora, represented by Director Milena Radović. Contact: support@greendotplay.org, +382 20 447 218.

2. The Green Dot service

GreenDotPlay is a daily online browser-based puzzle game. The player uses a Green Dot account — free or paid — to sign in to a personal cabinet, solve the daily community puzzle, track a streak, add friends, and optionally join a Team or Club workspace. There is no downloadable software; the game runs entirely in a web browser and communicates with our servers via HTTPS.

3. Account creation

A Green Dot account is created by providing an email address on the /login page. There is no password field: sign-in uses a single-use magic link emailed to that address, valid for fifteen minutes, subject to a rate limit of ten requests per address per hour. You warrant that the email address you provide is one you are authorised to use. Creating an account under a false identity, using a disposable-address service designed to evade our sign-up controls, or creating multiple accounts to circumvent free-tier limits, is a breach of these Terms and grounds for suspension.

Minors under sixteen years of age may only hold a Green Dot account with the consent of a parent or legal guardian, in line with Article 8 GDPR. Minors under twelve should not hold an individual account; a parent may create a shared family account under a Green Dot Team plan for supervised play.

4. Plans, pricing, billing

The available plans, their features and their prices are published on /catalog and on each plan page under /product. Prices are in EUR, inclusive of applicable VAT (currently zero for Montenegrin sales; European Union B2C sales are billed inclusive of the destination-country VAT rate under the EU one-stop-shop scheme once we cross the applicable threshold).

Monthly plans renew automatically each calendar month on the anniversary of your first payment, until cancelled. Yearly and Founder plans are one-off charges for the stated period — Yearly renews only after you opt in on receipt of the sixty-day renewal reminder email. Every invoice is available in your Account → Billing panel as a downloadable PDF, kept accessible for eleven years to comply with Montenegrin accounting law.

5. Cancellation and refunds

You may cancel a subscription at any time from Account → Billing → Cancel subscription. Cancellation takes effect at the end of the current billing cycle; you retain paid-plan features until then, and your Green Dot account reverts to the Free tier afterwards. You do not lose your streak, your solved-boards history or your friends on cancellation.

Under the European Union Consumer Rights Directive (2011/83/EU), first-time purchases carry a fourteen-day full-refund right. The full refund policy is on /refund, including the specific provisions for Yearly, Founder and Gift Card plans.

6. Acceptable use

The full acceptable-use policy is on /aup. In summary you agree not to: attempt to sign in to another player's account without authorisation; scrape or reverse-engineer the puzzle archive; use automation to submit solve times to the leaderboard; harass other players via friends, clubs or team chat; misuse the sign-in email flow to send spam through our servers; use the service for anything illegal under Montenegrin, EU or your local law.

7. Fair play and leaderboards

Solve times are ordered by the server. Sub-second solve times, patterns consistent with automation, or repeated identical solve times from the same account across many puzzles, are inspected and if warranted the account is disqualified from the leaderboard for that puzzle. In severe cases (bot networks, sold accounts) we may suspend the account.

8. Team and Club accounts

The billing owner of a Team or Club account accepts these Terms on behalf of the workspace. Each seat holder additionally accepts these Terms on first sign-in. The billing owner may reassign seats but cannot access another seat holder's cabinet, statistics, friends or private chat.

9. Intellectual property

The Green Dot puzzle mechanic, the graphical design of the cabinet, the wordmark GreenDotPlay and the small green dot logomark are the property of GreenDotPlay d.o.o.. The daily puzzles themselves are the property of GreenDotPlay d.o.o.; you may share a screenshot of a board you solved on social media but you may not republish the archive at scale. All third-party marks referenced on the site (comparison pages, ecosystem mentions) remain the property of their respective owners.

10. Availability, warranty, liability

We aim for 99.5 percent monthly availability for the sign-in flow and the cabinet, on a best-effort basis, no service-level credit contractually promised on the paid plans below the Club tier. Green Dot is provided "as is". To the maximum extent permitted by Montenegrin and EU law, our aggregate liability to any single account holder in any twelve-month period is capped at the fees paid by that account holder in that period, and never below EUR 50. Nothing in these Terms excludes liability for gross negligence, wilful misconduct, or any other liability that cannot be excluded under mandatory law.

11. Suspension and termination

We may suspend or terminate a Green Dot account for material breach of these Terms, for automation abuse of the sign-in flow, or for a court order requiring account suspension. Except in cases of fraud, we notify you by email and give a reasonable window to remedy. You may terminate your account at any time from Account → Privacy and data → Delete my account, with a fourteen-day grace window described in /account-deletion.

12. Changes to these Terms

We may update these Terms. Material changes are notified to every account holder by email at the address on file at least thirty days before they take effect. Continued use of your Green Dot account after the effective date constitutes acceptance. The historical versions of these Terms remain accessible on /terms/archive.

13. Governing law and jurisdiction

These Terms are governed by the laws of Montenegro. Any dispute that cannot be resolved amicably is subject to the exclusive jurisdiction of Osnovni sud u Podgorici. Nothing in this clause deprives an EU-domiciled consumer of the protection of mandatory consumer-law provisions of their country of residence or of the right to bring proceedings before their local competent court.

14. Complaint handling

Consumer complaints about a Green Dot subscription or a Green Dot account may be submitted by email to support@greendotplay.org. We acknowledge receipt within two working days and provide a substantive response within fifteen working days, in accordance with the Montenegrin Consumer Protection Act (Zakon o zaštiti potrošača) and, for EU-domiciled consumers, the applicable national consumer-protection regime. Where a complaint cannot be resolved amicably, the consumer may resort to the online dispute resolution platform provided by the European Commission at ec.europa.eu/consumers/odr, or to an alternative dispute resolution body of their country of residence, without prejudice to the right to bring judicial proceedings.

15. Force majeure

Neither party is liable for delay or non-performance to the extent such delay or non-performance is caused by an event outside its reasonable control, including without limitation acts of God, war, terrorism, epidemics, government action, general labour disputes, failure of essential utilities, failure of internet backbones or of upstream cloud infrastructure providers, or state-mandated internet restrictions in the jurisdictions of either party. Force-majeure events do not extinguish payment obligations already due but suspend performance obligations for the duration of the event. Either party may terminate the affected subscription if the force-majeure event persists for more than sixty consecutive days, with a pro-rata refund of pre-paid amounts covering the interrupted period.

16. Assignment

You may not assign or transfer these Terms, in whole or in part, without our prior written consent, except that you may transfer your Green Dot account to another natural person in the same household with our approval after a light identity check. We may assign these Terms to a successor entity in connection with a merger, acquisition, reorganisation or sale of substantially all assets, on written notice to you, provided the successor is bound by no-less-favourable terms and by the Privacy Policy in force at that date.

17. Severability, entire agreement, waiver

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions remain in full force and effect, and the invalid provision is deemed replaced by a valid provision reflecting the parties' original intent as closely as possible. These Terms, the Privacy Policy, the Cookie Policy, the Refund Policy, the Acceptable Use Policy and, where applicable, the Data Processing Agreement, constitute the entire agreement between you and us with respect to the subject-matter and supersede all prior discussions, proposals, statements and understandings. A failure or delay in exercising any right does not constitute a waiver of that right; no waiver is effective unless in writing.

18. Language versions

These Terms are drafted in English. Translated versions may be provided for convenience only; in case of any conflict or ambiguity, the English version prevails. Nothing in this clause overrides the mandatory right of an EU-domiciled consumer to receive pre-contractual and contractual information in the official language of their country of residence, where such right applies under national implementing legislation.

19. Notice

All notices from us to you are given by email to the address on file for your Green Dot account. It is your responsibility to keep that address current. All notices from you to us are given by email to support@greendotplay.org or by postal mail to the registered office in Podgorica; formal legal notices additionally require a copy to dpo@greendotplay.org to be considered effectively served.

20. Contact

Any question regarding these Terms: support@greendotplay.org. Data-protection-specific matters: dpo@greendotplay.org. Postal: GreenDotPlay d.o.o., ul. Slobode 27, 81000 Podgorica, Crna Gora.