Sign-in help · 14 questions and answers
FAQ — signing in to your Green Dot account
Fourteen questions about the sign-in flow, the magic link, the 2FA option, cookies, sessions and account recovery. For questions about your cabinet, streaks and billing, see FAQ Account.
How do I sign in to my Green Dot account?
Go to /login, type the email registered on your Green Dot account, click 'Send my sign-in link'. Within ten seconds you receive an email with a one-time link. Click it and you land in your Green Dot cabinet. There is no password to type.
How does the magic-link sign-in actually work?
When you request a sign-in, our server generates a cryptographically signed token bound to your email, valid for fifteen minutes, single-use. The token travels in the URL of the email we send you. Clicking that URL proves you own the mailbox and starts your session cookie.
How long does a sign-in email take to arrive?
Under ten seconds on every major European email provider (Gmail, Outlook, ProtonMail, iCloud, Fastmail). On corporate mailboxes with aggressive filtering, up to one minute. If it takes longer, allowlist account@greendotplay.org.
The sign-in link says it expired — why?
Magic links are valid for fifteen minutes from the moment we sent them. After that they are considered stale for account safety. Just go back to /login and request a new one.
Can I use a password instead of a magic link?
No. Green Dot accounts have no password field at all — the magic-link flow is the only way in. This means there is no password for you to forget and no password for a database breach to expose. If you want stronger security than the link alone, turn on email-code 2FA.
How do I turn on two-factor authentication for my Green Dot account?
Sign in, open Account → Security → Two-factor authentication, click the switch. You will receive a six-digit code on every future sign-in from a new device. Full details on /two-factor-authentication.
How do I recover my Green Dot account?
Go to /account-recovery, enter the email registered on your account, click 'Send recovery link'. A recovery email arrives within thirty seconds. Full details on /how-to-recover-your-green-dot-account.
Why does clicking the link say 'session limit exceeded'?
Your Green Dot account allows up to ten concurrent sessions at once — plenty for your phone, your laptop, your work computer and a few browsers you rarely use. If you exceed ten, the oldest is signed out automatically. You can also 'sign out everywhere' from Account → Sessions and devices.
Do I need to accept cookies to sign in?
Yes — a first-party session cookie is essential for signing in. It is called gd_session, HttpOnly, Secure, SameSite=Lax, and lasts up to ninety days. We do not use tracking cookies of any kind. See /cookies for the full list.
Can I use Green Dot on more than one device at the same time?
Yes. Each device gets its own session; up to ten concurrent sessions per account. On Pro plans, your puzzle progress syncs across devices in real time — start on the phone, finish on the laptop.
How do I delete my Green Dot account?
Open Account → Privacy and data → Delete my account, or read the full walkthrough on /account-deletion. There is a fourteen-day grace window in which you can restore the account with one click.
The sign-in email went to spam — will this happen every time?
Once you allowlist account@greendotplay.org (Gmail: 'Add to contacts', Outlook: 'Not junk', Fastmail: 'Allow from sender'), our sign-in emails will land in your inbox from that point on. Corporate mail systems with aggressive scanning may need your IT team to allowlist the sender domain.
Can I share my Green Dot account with someone else?
Technically yes — anyone with access to the email on file can sign in. In practice, do not: only one person can play each daily puzzle on a shared account, and streaks get confused. For legitimate multi-user play, buy a Team or Club plan.
What browsers are supported for signing in?
The last two major versions of Chrome, Firefox, Safari and Edge, on desktop and mobile. Brave and Vivaldi work as well. We do not support Internet Explorer, Opera Mini or old Android WebViews — you can sign in, but the puzzle board may not render correctly.