Delete your Green Dot account
Under Article 17 GDPR (right to erasure) you can request full deletion of your Green Dot account at any time. This page describes exactly what happens, on which timeline, and how to change your mind during the grace window.
The one-form request
Sign in to your account and open Account → Privacy and data → Delete my account. Type your email once more as confirmation, click the button, done. If you cannot sign in, email dpo@greendotplay.org from the address registered on the account and we start the process manually within one working day.
Fourteen-day grace window
From the moment you click the deletion button, your Green Dot account enters a fourteen-day cooling-off state. During those fourteen days:
- Your account cannot be signed in to. Every magic-link attempt returns "this account is scheduled for deletion".
- Your public cabinet is hidden from friends and from leaderboards.
- Your subscription is paused — you are not billed for the grace window.
- A single link in the confirmation email lets you reverse the deletion with one click.
What happens after fourteen days
On day fifteen, an automated job in our data pipeline permanently deletes:
- Your email address and every hashed derivative of it.
- Your solved-board history, streak counter, badges and statistics.
- Your friends graph — outgoing follows disappear from your friends' cabinets.
- Your Green Dot cabinet URL — future visitors see a generic 404 page.
- Every active session token — even if a device was signed in for months, that session is invalidated.
What we keep after deletion
The following data is kept only where a legal obligation forces us to keep it:
- Invoice records, kept eleven years under Montenegrin tax law (member state accounting obligations). These are pseudonymised — your email is replaced by a hash, only your invoice number remains.
- Anti-fraud logs (IP + timestamp of any billing-related event) kept ninety days.
- Aggregate, non-personal puzzle-solving analytics (median solve time on puzzle #N) — no individual player can be reconstructed from these.
Team and Club accounts
If your Green Dot account is a seat in a Team or Club workspace, deletion frees the seat immediately and the billing owner is notified. If you are the billing owner, deletion is refused until you transfer ownership to another seat or close the workspace explicitly.
Changing your mind
During the fourteen-day grace window, sign in with the recovery link included in the confirmation email. One click restores everything as if the deletion request never happened. After day fifteen, restoration is impossible — start a fresh Green Dot account instead.
Data export before deletion
If you want a copy of your data before it is deleted, request the JSON export first from Account → Privacy and data → Export my data. The archive contains your solved-board history, badges, friends list and receipts. Delivery is by download link, within two working hours.
Questions
Every deletion request is reviewed by our data-protection officer. Contact dpo@greendotplay.org for anything specific — the DPO is a real person, replies within one working day, in English, French or Serbian.